Terms of Service

1. Acceptance of Terms

By creating an account, submitting a demo request, or otherwise using DataFlowX, you represent that: (a) you are at least 18 years old; (b) you have the legal authority to enter into these Terms on behalf of yourself or the organisation you represent; and (c) your use complies with all applicable laws and regulations.

2. Description of Services

DataFlowX provides a B2B analytics platform that unifies data from third-party sources — including but not limited to Salesforce CRM, Google BigQuery, and Atlassian Jira — and presents that data in configurable dashboards and reports. The specific features available to you depend on the subscription plan you have selected.

DataFlowX reserves the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.

3. Account Registration

• You must provide accurate, current, and complete information when registering an account.
• You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
• You must notify us immediately at support@dataflowx.io of any unauthorised use of your account.
• You may not share your account credentials or allow others to access the platform under your account.
• Accounts are non-transferable without our prior written consent.

4. Acceptable Use

You agree not to use DataFlowX to:

• Violate any applicable law, regulation, or third-party rights.
• Transmit any viruses, malware, or other malicious code.
• Attempt to gain unauthorised access to our systems or the accounts of other users.
• Scrape, crawl, or systematically extract data from the platform without our written permission.
• Reverse-engineer, decompile, or disassemble any part of the platform.
• Use the service in a way that imposes an unreasonable burden on our infrastructure.
• Remove, alter, or obscure any proprietary notices or labels on the platform.
• Use the platform to develop a competing product or service.

DataFlowX reserves the right to suspend or terminate access immediately if we determine, in our sole discretion, that you have violated these restrictions.

5. Third-Party Integrations

DataFlowX enables you to connect third-party services (e.g. Salesforce, Google BigQuery, Atlassian Jira). By enabling an integration, you:

• Authorise DataFlowX to access the third-party service on your behalf using the credentials or tokens you provide.
• Confirm that you have the right and authority to grant DataFlowX such access.
• Acknowledge that your use of each third-party service is also governed by that service's own terms of service and privacy policy.
• Understand that DataFlowX is not responsible for any actions or inactions of third-party services, including data loss, API changes, or service outages.

DataFlowX accesses third-party data only to provide the functionality you have configured. We do not use data obtained via third-party integrations for any purpose beyond providing the contracted services.

Third-party brand names, logos, and trademarks referenced on this site (including Salesforce®, Google BigQuery™, and Jira® by Atlassian) are the property of their respective owners and are used solely to describe interoperability. DataFlowX is not affiliated with, endorsed by, or sponsored by any of those companies.

6. Intellectual Property

6.1 DataFlowX IP

The DataFlowX platform, website, software, design, trademarks, and all related intellectual property are owned by DataFlowX, Inc. and are protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property beyond the limited licence to use the services.

6.2 Your Data

You retain full ownership of all data you provide to DataFlowX or that is sourced from your connected third-party services ("Customer Data"). You grant DataFlowX a limited, non-exclusive, worldwide licence to access, process, and display Customer Data solely for the purpose of providing the services to you.

6.3 Feedback

If you submit feedback, suggestions, or ideas about the platform, you grant DataFlowX a perpetual, irrevocable, royalty-free licence to use that feedback without any obligation to you.

7. Payment & Subscriptions

• Paid plans are billed in advance on a monthly or annual basis, as selected during sign-up.
• All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
• We reserve the right to change our pricing with 30 days' prior notice. Continued use after the effective date of a price change constitutes acceptance of the new pricing.
• If payment fails, we will notify you and provide a 7-day grace period before suspending access.
• Annual plans may be cancelled before the renewal date for a pro-rata refund of unused months, at our discretion. Month-to-month plans may be cancelled at any time and take effect at the end of the current billing period.
• You are responsible for all applicable taxes. DataFlowX will charge tax where required by law.

8. Confidentiality

Each party may receive confidential information of the other ("Confidential Information"). Each party agrees to: (a) hold Confidential Information in strict confidence using at least the same degree of care it uses with its own confidential information (but no less than reasonable care); (b) not disclose Confidential Information to any third party without prior written consent; and (c) use Confidential Information only as necessary to exercise rights or perform obligations under these Terms. Confidentiality obligations survive termination of these Terms for three years.

9. Data Processing

Where DataFlowX processes personal data on your behalf (as a data processor under the GDPR), a Data Processing Agreement ("DPA") governs such processing. Our standard DPA is available at privacy@dataflowx.io. By accepting these Terms and enabling any integration that processes personal data, you agree to the terms of the DPA. For full details on how personal data is processed, see our Privacy Policy.

10. Disclaimers & Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DATAFLOWX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICES.

DataFlowX provides a 99.9% monthly uptime SLA to customers on paid plans. Details and remedies are set out in the applicable Order Form or customer agreement.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DATAFLOWX, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE FEES YOU PAID TO DATAFLOWX IN THE TWELVE MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages, so the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless DataFlowX, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the services; (c) your Customer Data; or (d) your violation of any third-party rights.

13. Termination

Either party may terminate the subscription at any time. DataFlowX may suspend or terminate your access immediately without notice if you breach these Terms or if we are required to do so by law.

Upon termination:

• Your right to access the platform ceases immediately.
• DataFlowX will retain Customer Data for 30 days post-termination, during which you may request an export.
• After the 30-day period, Customer Data will be permanently deleted, except where retention is required by law.
• Sections 6, 8, 10, 11, 12, and 14 survive termination.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Any dispute arising from these Terms shall first be submitted to mediation administered by JAMS. If mediation is unsuccessful, disputes shall be resolved by binding arbitration under JAMS rules, with the arbitration seated in Delaware. Class actions and class arbitrations are waived.

EU/UK customers may also have the right to bring claims in their local courts under applicable consumer protection laws, which these Terms do not limit.

15. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated by email to registered users and/or by posting a notice on the DataFlowX dashboard at least 14 days before the change takes effect. Continued use of the services after the effective date constitutes acceptance of the revised Terms.

16. Contact